What should I say to a customer whose order is taking longer than it should?
Md Ariful Islam
বিএসসি(সিএসই)
,
এমবিএ(মার্কেটিং)
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Dr. Md Rushad Rahman
এমবিবিএস(আরপিএমসি)
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পিজিটি(মেডিসিন)
Check in frequently with customers whose food is taking longer than it should. Let them know there is a delay after the normal delivery time has elapsed. For instance, if the average wait time in your diner is 20 minutes, let the customer know after 20 minutes that the kitchen is running a little slow, but that it should be coming right up. If the customer is impatient about the situation, offer a free side or beverage.
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