TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?

TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?

A

ISO

B

ASQ

C

Total Quality Forum of USA

D

Indian Statistical Institute

Each question below is followed by two statements I and II. You have to determine whether the data given in the statements are sufficient for answering the question. You should use the data and your knowledge of Mathematics to choose the best possible answer. How many males are there in society A? I. Number of females in society B is 56 more than the number of males in society C. Society C has a total population(male and female combined) of 180. II. Society C has 20% more males than society A who makes 60% of the total population of society A and females in society A is equal to males in society B.

A

1) If the data in statement I alone is sufficient to answer the question, while the data in statement II alone are not sufficient to answer the question.

B

2) If the data in statement II alone is sufficient to answer the question, while the data in statement I alone are not sufficient to answer the question.

C

3) If the data either in statement I alone or in statement II alone is sufficient to answer the question.

D

4) If the data even in both the statements I and II together are not sufficient to answer the question.

E

5) If the data in both statements I and II together are needed to answer the question.

A Society needed Rs. 85,68,000 for the renovation of Society. For this huge expense, the Society fund has Rs. 15,28,000. Society president collected from Society members, from donation, and from co-operative society Rs. 48,56,000, 19,85,000 and 20,00,000 respectively. Society got funds from Govt. Rs. 5,00,000. After renovation, the excess amount is to be deposited in the bank in the Society fund. How much amount will be in the bank after renovation?

A

32,05,500

B

45,90,100

C

28,01,000

D

23,01,000

TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. Which organization had given this definition of TQM?

A

Total Quality Forum of USA

B

ISO

C

Indian Statistical Institute

D

ASQ

Which of the following is student centred curriculum design?
1. Subject-Centered
2. Learner-Centered
3. Problem-Centered
4. Teacher-Centered

A

1 and 2

B

2 and 3

C

3 and 4

D

4 and 1

Hawthorne studies have proved that
1. wherever the supervisors are employee centered, the output of the employees is high.
2. wherever the supervisors are production centered, the output of the employees is more.
3. wherever the supervisors are employee centered, the output of the employees is less.
4. wherever the supervisor are production centered, the output of the employees is less.

A

Both 1 and 2

B

Both 1 and 4

C

Both 2 and 3

D

Both 1 and 3

Hawthorne studies have proved that
1.wherever the supervisors are employee centered, the output of the employees is high.
2. wherever the supervisors are production centered, the output of the employees is more.
3. wherever the supervisors are employee centered, the output of the employees is less.
4. wherever the supervisor are production centered, the output of the employees is less.

A

Both 1 and 2

B

Both 2 and 3

C

Both 1 and 4

D

Both 1 and 3

A 70 kg tea powder contains mixture from two qualities. Some amount of quality 1 tea powder is added so that ratio of quality 1 to quality 2 becomes 5 : 4. What is the extra amount of of quality 2 to be added so that, quality 2 becomes double the amount of quality 1 in new mixture. Given: current quality 1 exceeds quality 2 in old mixture by 10 kg?

A

30 kg

B

40 kg

C

50 kg

D

60 kg

Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

A

Process Management

B

Employee Empowerment

C

Continuous Improvement

D

Customer Focus

Participation in Development means:
1. It is bottom up participation in the sense that the local people have full control over the processes and the project provides for necessary flexibility
2. It is more prevalent with NGOs then with the governments
3. It entails genuine efforts to enage in practices which openly and radically encourage people's participation
4. It is top-down participation
Select the correct answer:

A

1, 2 and 3

B

1, 2, 3 and 4

C

1, 3 and 4

D

3 and 4

TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?

Related Questions