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TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?

TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM? Correct Answer Total Quality Forum of USA

According to Total Quality Forum of USA, TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. This definition has been accepted by many academic papers and is considered to be one of the best definitions of TQM.

Related Questions

What is the total number of employees in the company? Which of the following option is sufficient alone to find the answer? A) In the company, employees like either tea or coffee or cold drink. Out of the total employees, 25% like tea and 40% like coffee. Out of remaining employees, 20% like cold drink and remaining employees don’t like any of these drinks. B) Out of total employees 18% working in the marketing departments, 35% working in IT departments. From the remaining employees 25% working in HR departments and 45% working in content departments and remaining 141 are working in other departments. C) Employees working in the company is form state X, Y and Z. 20% of employees working in the company is from state X and from remaining 60% employees is from state Z and the remaining employees is from the state Y. D) 60% of the employees in the company are married and remaining employees are unmarried. The ratio of male and female unmarried employees is 4 : 5 and ratio of married male and female employees is 3 : 4.
Following table shows total number of Employees of XYZ Ltd. in 5 different Cities [A, B, C, D and E] and ratio of number of employees working in HR, Accounts and Production departments respectively. City Total Employees HR : Accounts : Production A 240 1 : 2 : 3 B 450 7 : 1 : 1 C 360 5 : 4 : 3 D 180 2 : 5 : 3 E 330 6 : 4 : 1   Note: Employees works in only the above given departments in the each city. Employees of Accounts departments in City D is what percent more or less than employees of Production departments in City B.
Following table shows total number of Employees of XYZ Ltd. in 5 different Cities [A, B, C, D and E] and ratio of number of employees working in HR, Accounts and Production departments respectively. City Total Employees HR : Accounts : Production A 240 1 : 2 : 3 B 450 7 : 1 : 1 C 360 5 : 4 : 3 D 180 2 : 5 : 3 E 330 6 : 4 : 1   Note: Employees works in only the above given departments in the each city. Find the respective ratio between number of employees in City D to the number of employees of HR departments in City E
Following table shows total number of Employees of XYZ Ltd. in 5 different Cities [A, B, C, D and E] and ratio of number of employees working in HR, Accounts and Production departments respectively. City Total Employees HR : Accounts : Production A 240 1 : 2 : 3 B 450 7 : 1 : 1 C 360 5 : 4 : 3 D 180 2 : 5 : 3 E 330 6 : 4 : 1   Note: Employees works in only the above given departments in the each city. Find the total number of employees of accounts department in city E, employees of accounts department in city A and employees of production department in city B?
TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?
The total number of workers at a factory is 120. There are 5 departments with 20, 30, 30, 20 and 20 employees, respectively. If the number of employees of the first two departments increase by 40% and the employees of the rest of the departments decrease by 60%, find the new ratio of employees.
If 10 employees in an organization having an average weight of 73 kg leave and 5 employees having an average weight of 70 kg join, the average weight of the employees in the organization decreases by 0.4 kg. The average weight of all employees in the organization initially is 70 kg. If the number of employees initially in the organization is n, which of the following is/are correct? I. 73 employees are left II. n is a multiple of 16 III. 70 < n < 80
In a company there are 3 departments - IT, HR and Help Desk. In the IT department there are 125 employees and in the HR department the number of employees is 1/5th of IT. The helpdesk department has 20 employees less than total employees in IT and HR together. What is the total number of employees working in all three departments?
In a company, employees are divided into two departments sales and management. Of the total 70% of the employees are in sales and 60% of the management employees earn more than Rs. 5 lakh/year. If 80% of total employees earn more than Rs 5 lakh/year, then what proportion of sales employees earn less than Rs 5 lakh/year?  
The break-up (degree wise) of the total number of employees of a company working in five offices, A, B, C, D and E, in a city, in 2020 is shown in the following pie graph. Total Number of Employees = 3400 The ratio of the number of male and female employees working in office A is 5 ∶ 6 and 50% of the employees in office E are females. Let a be the ratio of the number of male employees in A to that of the female employees in E and b be the ratio of the number of male employees in E to that of the female employees in A. What is the ratio a ∶ b?