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Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed? Correct Answer Customer Focus

Customer Focus is one of the pillars of TQM. In customer focus, customer satisfaction remains an organization’s highest priority. The other pillars of TQM are Process Management, Employee Empowerment, and Continuous Improvement.

Related Questions

TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?
Which of the following concerns best suits the following statement:”Internet banking system includes new customer requirements, account Requirements, customer management requirements, security requirements, recovery requirements etc.” ?
Maslow's need-hierarchy theory of motivation has classified the human needs into five categories as follows. Arrange the following needs in ascending order given by Maslow
1. Safety needs
2. Esteem needs
3. Social needs
4. Physiological needs
5. Self-actualisation needs
What is the sequence of domtion of these needs?
Study the following information carefully to answer the question given below. Following are the qualifications and conditions for certain posts in a "XYZ" company. The candidate must: a) be an engineering graduate with at least 70% marks. b) be not less than 21 years and not more than 26 years of age as of 01/04/2018. c) have passed the written test with at least 60% of marks. d) be willing to pay a deposit of Rs. 2.5 lakh, to be refunded on completion of probation & training. If the candidate satisfies (a)-(d) he/she would be referred to as Engineer. However, if the candidate satisfies all the above, except: (i) at (a), has appeared for final semester exam; result yet to be declared; has 75% average marks up to the seventh semester; would be referred as Project-Engineer. (ii) at (a), has done diploma in engineering with 75% of marks, would be referred as Asst. Engineer. (iii) at (d), is willing to pay Rs. 1.5 lakh as a security deposit, would be referred to as Engineer-Trainee. (iv) at (b), even if age is above 26 years as of 1/4/18, but with 3 years of experience, would be referred as a Senior-Engineer. Pranita has completed her B. E. in electronics with 71% of the marks. She also has cleared the written tests with 75% of the marks. She is 22 years old as of May 2018. She is willing to pay a security deposit of Rs. 1.5 lakh. For which position will she be referred?
Study the following information carefully to answer the question given below. Following are the qualifications and conditions for certain posts in a “XYZ” company, The candidate must: a) be an engineering graduate with atleast 70% marks. b) be not less than 21 yrs and not more than 26 years of age as on 01/04/2018 c) have passed the written test with at least 60% of marks d) be willing to pay a deposit of Rs. 2.5 lakhs, to be refunded on completion of probation & training If the candidate is satisfied with (a)-(e) would be referred as Engineer. (i) at (a) but appeared final semester exam result yet to be declared with 75% average marks up to seventh semester be referred as Project-Engineer (ii) at (a) but has done diploma in engineering with 75% of marks be referred as Asst. Engineer (iii) at (d) be willing to pay Rs. 1.5 lakhs as security deposit he referred as Engineer-Trainee (iv) at (b) even if age above 26 years age as on 1/4/18 but with 3 years of experience be referred as Senior-Engineer Fatima is 28 years now in July 2018. She has completed B-E in information technology with 86% of marks. She has passed written test with 73% of marks. She is willing to pay Rs. 2.5 Lakhs of security deposit. She also had an experience of 3 years in the relevant field. For which position she will be referred? 
Which of the following is the correct order of human needs as formulated in Maslow's hierarchy of needs? a) Safety needs b) Love and belonging needs c) Physiological needs d) Self-actualisation needs e) Esteem needs Choose the most appropriate answer from the options given below:
In the hierarchical theory of Maslow, the needs are classified as 1. physiological needs 2. self - actualization needs 3. needs of belong 4. esteem needs 5. safety needs Which of the following is the correct sequence of the hierarchy of these needs from bottom to the top according to Maslow?
TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?
Arrange the elements of Maslow's hierarchy of needs according to their arrangement of importance starting from the bottom of hierarchy.
1. Need for positive self image and recognition
2. Needs related to security, money, workplace
3. Psychological needs and basic needs
4. Needs of realising one's potential, continued growth
5. Needs related to love, affection, belongingness, acceptance
Directions : In each of the following questions a statement is given, followed by two conclusions. Give answer :

Statement : "I would like to study the impact of pay revision on job satisfaction of employees." - A tells B.

Assumptions :
I. Job satisfaction can be measured.
II. A has necessary competence to undertake such study.