Bissoy.com
Doctors Medicines MCQs Q&A

TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. Which organization had given this definition of TQM?

TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. Which organization had given this definition of TQM? Correct Answer Indian Statistical Institute

According to the Indian Statistical Institute, TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. ISI was established on 17 December 1931 and is an academic institute of national importance focusing on statistics.

Related Questions

TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?
TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?
The ratio of number of veg customers to non-veg customers is 5 : 3. If there is increase in veg customers and non-veg customers by 10% and 500 respectively. If the total customers after increase is 3050 then what is the difference between veg customers and non-veg customers before increase?
In a particular shop on particular day, the ratio of number of male customers and female customers visited is 4 : 5. On Other day, there is percentage increase in number of female customers by 20% and new ratio of number of male customers to the number of female customers is 1 : 2. Find the percentage by which number of male customers decrease.
In the following question the 1st and the last part of the sentence/passage are numbered 1 and 6. The rest of the sentence/ passage is split into four parts and named P, Q, R and S. These four parts are not given in their proper order. Read the sentence/passage and find out which of the five combinations is correct. 1 - Henchard's wife acted for the best, but she had involved herself in difficulties. P - But she had refrained.  Q - A hundred times she had been upon the point of telling her daughter Elizabeth-Jane the true story of her life, the tragical crisis of which had been the transaction at Weydon Fair, when she was not much older than the girl now beside her. R - An innocent maiden had thus grown up in the belief that the relations between the genial sailor and her mother were the ordinary ones that they had always appeared to be. S - The risk of endangering a child's strong affection by disturbing ideas which had grown with her growth was to Mrs. Henchard too fearful a thing to contemplate. 2 - It had seemed, indeed folly to think of making Elizabeth-Jane wise.   
National Curriculum Framework, 2005 recommends that teaching-learning of mathematics in primary classes needs to follow an integrated approach which implies that (a) mathematics needs to be integrated with problem-solving. (b) mathematics needs to be integrated with a child's experiences inside and outside the classroom. (c) mathematics needs to be integrated with other subjects like Environmental Science and Language. (d) mathematics need not be integrated with higher mathematics.
In the question below, a passage is given followed by three courses of actions numbered I, II and III. On the basis of the information given, you have to assume everything in the statement to be true, and then decide which of the following suggested courses of actions logically follow(s) for pursuing. Passage: India has witnessed a rising trend in online banking frauds. Both the absolute number of frauds and the cumulative amount involved have been steadily increasing despite repeated awareness campaigns undertaken by banks and the RBI over the years through social media, SMS and E-mails. This poses a serious challenge to the safety of the digital ecosystem and thus the digital economy concept. Courses of action:  I. The government must set up an Insurance agency to reimburse the amount lost on online frauds. All online banking customers must be asked to pay a premium for the same. II. RBI must come up with a comprehensive mechanism for Banks to evaluate the Online Banking Knowledge of the customer before giving them such products. III. RBI must make it easier to report online frauds and more customers must be encouraged to file complaints on Online Banking frauds.
In the following question, sentences of a paragraph have been jumbled and labeled as A, B, C, and D. You are required to rearrange the jumbled sentences in the right order to form a meaningful and coherent paragraph and mark your response accordingly by selecting the correct option. A. The sellers usually add the tax expense into their costs, and the price the customers pay is inclusive of GST. B. The concept of GST is that it is an “Indirect Tax”, ie, this tax is not directly paid by customers to the government, but is rather levied on the manufacturer or seller goods and the providers of services. C. GST, or Goods and Services Tax, is a tax that customers have to bear when they buy any goods or services, such as food, clothes, electronics, items of daily needs, transportation, travel, etc. D. Thus, in most cases, you end up paying a tax even if you are not an income taxpayer.
In the following question, the 1st and the last part of the sentence/passage are numbered 1 and 6. The rest of the sentence/ passage is split into four parts and named P, Q, R and S. These four parts are not given in their proper order. Read the sentence/ passage and find out which of the four combinations is correct. 1. Customers of collapsed tour operator Thomas Cook have been getting in touch with the BBC to voice their frustration at delays in processing their refunds for holidays that never took place. P. Retired teachers Alan and Diane Holmes from Ripon in north Yorkshire booked a two-week holiday in Egypt, but initially thought their money was safe because the booking was made through another firm, Freedom Holidays. Q. The Civil Aviation Authority (CAA) originally said all valid claims made on the first day of its refund programme would be paid within 60 days, or by Friday 6 December. R."My wife always wanted to do the Egypt Nile cruise. It's been quite peaceful there these last two years, so we thought we'd best do it before it all takes off again," Mr Holmes told the BBC, referring to the possibility of civil unrest in the country. S. But now it says only two-thirds will be paid on time. 6. But as they later found out, the cruise itself and the hotel accommodation had been booked through Thomas Cook.
In the following question, the 1st and the last part of the sentence/passage are numbered 1 and 6. The rest of the sentence/passage is split into four parts and named P, Q, R and S. These four parts are not given in the proper order. Read the sentence/passage and find out which of the four combinations is correct. S1. IRDAI has set up a working group to revisit product structures of engineering tariffs relevant to the retail category in the wake of continuous advancement in technology.  P. Customer expectations regarding insurance are also changing significantly. Q. The panel has to also make recommendations regarding revisions to the general regulations in the tariffs. R. IRDAI noted that with continuous advancement in technology, engineering insurance requirements are constantly evolving. S. The panel has been asked to recommend new suitable and appropriate standard products in line with advancements in technology for the retail segment. S6. The group, headed by R Chandrasekaran, former secretary general of GI Council, has to submit a report within three months.