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It might be she had a frightening experience whilst peeing in the tray and so is reluctant to use it again. For example, if the tray is located beside a washer, she may have had a shock when the washer went into spin cycle, and links fearful experience to peeing. To correct the problem take stock of where the tray is, and where it is she likes to pee. Puppy pads are a good idea, and you may even want to put a tray on the location, which you can then slowly relocate to a better place over time.

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