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Be a mindful listener. When you pay attention, act engaged, and encourage the person to share, you build the necessary trust to pave the way for them to open up. Make eye contact, face them directly, and nod occasionally. Ask follow-up questions or restate their points to confirm you are listening. Also, be friendly and warm. Let the shy person know that you are friendly, warm and inviting. Smiles have a powerful force of breaking the ice and making anyone comfortable. It’s a simple gesture that opens up channels of trust, friendliness and comfort.
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