I have had to return to my local Rolex dealer 5 times to repair a watch that will not wind properly. Can I return the watch to the manufacturer to be repaired? How would I do that?
Md Ariful Islam
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Dr. Md Rushad Rahman
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Find an authorized Rolex dealer in your area. Many places sell Rolex but there are very few authorized sellers. For instance in the Santa Cruz, California area, there is one in Carmel and one in San Jose but many jewelry stores sell Rolex watches. The authorized dealers can send it to Rolex rather than have their watchmaker attempt to repair your watch.
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