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There are certain people that are just naturally defensive and you can't do much about that. But many people tend to get defensive when they're being criticized, especially if they're being criticized in the wrong way. It's important to figure out how people like to receive feedback. Some people like to be complimented before and after they receive feedback, while other people don't necessarily care. Some people need a little buffer, and they like to be prompted that feedback is coming. It really depends on the individual. If someone is being consistently defensive, ask them how they prefer to get their feedback.

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