When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.

A Customer satisfaction
B Planning excellence
C A quality rift
D A value line

Correct Answer: Customer satisfaction

When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm.
Bissoy MCQ
#Management #Marketing

Related Questions

During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s ___________ justice need.
A social
B procedural
C interactional
D distributive
Statement : Company X has marketed the product . GO ahead, purchase it if price and quality are your considerations . Conclusions : (I) The product must be good in quality . (II) .The price of the product must be reasonable.
A Conclusion I follows
B Conclusion II follows
C Both I and II conclusions follows
D Neither I nor II follows
Negative consumer reaction to a product is generated by a perceived gap between consumer expectation and product performance. Businesses should use advertising to adjust consumer expectations to coincide with their product performances. which of the following , if true, would most weaken the argument above?
A Most consumers can assess the actual performance of the products they purchase.
B Unless consumer expectations about a product are sufficiently high, consumers will not purchase that product.
C Most consumer purchase products based upon their brand name instead of their past performance.
D Expectations of most consumer are influenced by the claims made for those products by the manufacturers.
During a sale, a salesperson was putting a new price tag on each item. On one shirt, he accidentally raised the price by 15% instead of lowering the price by 15%. As a result the price on the tag was Tk. 60 higher than the price that would have been the discounted price. What was the original price of the shirt?
A Tk. 220
B Tk. 250
C Tk. 150
D Tk. 200
Philosophy, in which management works to improve value chain of products, to exceed customer expectations is classified as
A quality
B management chain
C customer chain
D cost chain
Scheme-1: C6H5N2Cl→CuCNC6H5CN→H2o/H+C6H5COOH→∆Product-I Scheme-2: C6H5NO2→Fe/HCLC6H5NH2→N2NO3+HCL, 273KC6H5N2Cl→H2O/H+Product-II Scheme-3: CH3COOH→NH3CH3CONH2→NaOBrProduct-III উল্লিখিত Scheme সমূহে Product-I, Product-II এবং Product-III হলো যথাক্রমেঃ
A C6H5COONH4, C6H5Cl and CH3OH
B C6H5CONH2, C6H5NH2 and CH3OH
C C6H5CONH2, C6H5NH2 and CH3NH2
D C6H5CONH2, C6H5OH and CH3OH
The price of a pen is 25% more than the price of a book . The Price of a pen holder is 50% more than the price of the book. How much is the price of the pen holder more than the price of the pen?
A 50%
B 25%
C 20%
D 37.5
The price of a pen is 25% more than the price of a book. The price of a pen holder is 50% more than the price of the book. How much is the price of the pen holder more than the price of the pen?
A 20%
B 25%
C 50%
D 37.5%
The price of a pen is 25% more than the price of a book. The price of a fan holder is 50% more than the price of the book. How much is the price of the pen holder more than the price of the pen?
A 20 %
B 25%
C 35%
D 15%
During a sale, the price of a pair of shoes is marked down by 10% from the regular price. After the sale ends, the price goes back to the original price. What is the percent increase (to the nearest whole number) form the discounted sale price to the regular price for the shoes?
A 9%
B 10%
C 11%
D 15%

Next steps