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The lack of proper training to the employees can act as a barrier to TQM implementation.

The lack of proper training to the employees can act as a barrier to TQM implementation. Correct Answer True

The need for proper training is necessary in order to have proper TQM implementation. The company can then follow TQM philosophy for a long time and can very easily attain customer satisfaction. All employees must follow the same standard procedures to determine the level of customer satisfaction.

Related Questions

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TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?
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