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In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer.

In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer. Correct Answer True

In traditional management, quality is determined by the organization and it has its own quality standards. Every product is compared to this standard to determine if it is acceptable or not. In TQM, the customer is the judge for product quality.

Related Questions

A customer purchased two units of the same item, one from a shopkeeper and one from a whole seller. The whole seller sold the items to the shopkeeper and customer at 15% profit while the shopkeeper sold the item to the customer at 20% profit. If the difference between the price of both units for the customer is Rs. 96.6, then what is the total cost of both the units for the customer?
The given bar graph represents data of the production of paper (in ten lakh tonnes) by three different companies X, Y and Z during the years 2008 to 2012. The x-axis shows the 'years' and the y-axis represents the 'production of paper (ten lakh tonnes)'. (Note: The data shown is only for mathematical exercise. They do not represent actual figures.)  The total production of Company Y during 2008 and 2009 and Company X for 2011 and 2012 taken together is p% (p is correct to the nearest integer) more than the total production of Company Z during 2010, 2011 and 2012. The total production of Company Z during 2008 and 2009 taken together is q% (q is correct to the nearest integer) less than the total production of Company X during 2008, 2009 and 2012 and Company Y during 2010 and 2011 all together.  What is the positive difference between p and q ? 
Statement : The Company X has rejected first lot of values supplied by Company A and has cancelled its entire huge order quoting use of inferior quality material and poor craftsmanship.

Courses of Action :
I. The Company A needs to investigate functioning of its purchase, production and quality control departments.
II. The Company A should inspect all the valves rejected by Company X.
III. The Company A should inform Company X that steps have been taken for improvement and renegotiate schedule of supply.
The line chart given below shows the percentage of net profit of company P and company Q from 2014 to 2018. Net Profit % = \(\frac{({Income}-{Expenditure})}{Expenditure}\times 100\) Which of the following statement(s) is/are correct? I. If the income of company P in the year 2016 was Rs. 7250, then expenditure of the company in that year was Rs.45500. II. If in 2016 the ratio of expenditure of company P to the expenditure of company Q is 4 ∶ 5, then the ratio of income of company P to the income of company Q is 16 ∶ 15.
Given below are three quantities named A, B and C. Based on the given information, determine the relation among the three quantities. A shopkeeper bought two products X and Y from a company. He bought product X for Rs. 3060 and sold it to the customer earning a profit of 20%, while he sold the product Y to a customer for Rs. 4160, thereby earning a profit of 30%. Quantity A: If the company earned a profit of 20% on the product X, what is the manufacturing cost of product X? Quantity B: If the company earned a profit of Rs. 600 on the product Y, what is the manufacturing cost of product Y? Quantity C: What is the difference between the total price paid by the customers and the total manufacturing cost of the products X and Y?
The question given below consists of a statement, followed by three arguments numbered I, II and III. You have to decide which of the arguments is/are ‘strong’ arguments and which is/are ‘weak’ arguments and accordingly choose your answer from the alternatives given below each question. Statement: In an interview with ETCIO.COM, Kuruvilla Markose, Chief Digital Officer of Titan shares his perspective on how technology is serving the company’s digital vision and the various initiatives that he is spearheading to hone the competitive edge of Titan. He is the first CDO to be appointed by the software conglomerate Tata Group. He is the man who has put the Titan’s digital transformation on fast-track. Which of the following arguments support the fact that Kuruvilla Markose has put Titan’s digital transformation on fast-track? Arguments: I. Markose is a man with a vision. He is the first CDO to be appointed by the software conglomerate Tata Group. He has spent his entire two decade long career in Tata Group. He has been in customer facing roles across different group companies.  II. His CDO role is horizontal and supports Titan’s myriad business lines: watches, jewellery, bags, perfumes wallets, and eye-wear. But the man and his words are grounded. Diny, as he is popularly known, is a man of measured speech and bearing. III. “Digital innovation”, according to Markose, is all about creating value for the customer. To him, customer centricity is the road to longevity in the digital age. Under his stewardship, Titan has launched a panoply of digital initiatives aimed at improving customer centricity.
A company sold a bike worth Rs. 40000 to a dealer at a profit of 5%. The dealer sold it to a customer at a profit of 12%. After few years, the customer sold the bike back to the dealer at 25% loss. If the dealer sold the old bike to a new customer at 5% profit, at what price did the new customer bought the bike?
In the question below, a passage is given followed by three courses of actions numbered I, II and III. On the basis of the information given, you have to assume everything in the statement to be true, and then decide which of the following suggested courses of actions logically follow(s) for pursuing. Passage: The board of Vedanta Ltd Limited on Monday approved a proposal for delisting of the company and will seek shareholders approval for the process through e-Voting, the company informed the exchanges. The company has proposed to buy 48.9% shares at Rs 87.5 apiece whereas the book value of the company is around Rs. 141 per share. Retail investors hold 7% of the total shares whereas Institutional Investors hold 41.9% of the total shares. Minimum 90% of shareholders should approve the de-listing for it to happen. The scrip closed today at Rs.110, down 4% from the previous close. Courses of action: I. Vedanta must cajole Institutional shareholders to approve the de-listing. II. Institutional Investors must seek a better deal from the company and vote out this proposal as it is below both the market price and book value. III. Retail investors must come together and complain to the exchanges regarding the company’s attempt to force them out of their shares.
The total production of a company is increased by 25%. The total sales of a company are increased by 50%. If the company can clear previous stock of 50000 units in 20 days, Find the current production speed of the company (per day). It is known that the previous sales of the company and the previous production of the company were in same ratio.
The cost of servicing of a Maruti car at Maruti care Pvt. Ltd. is Rs. 400. Manager of service centre told me that for the second service within a year a customer can avail a 10% discount and further for third and fourth servicing he can avail 10% discount of the previous amount paid, within a year. Further if a customer gets more than 4 services within a year, he has to pay just 60% of the servicing charges on these services. A customer availed 5 services from the same servicing station, what is the total percentage discount fetched by the customer?