How would I ask clients to promise to contact me if they cannot keep their appointments?
Md Ariful Islam
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এমবিএ(মার্কেটিং)
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Dr. Md Rushad Rahman
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This should be normal, but sadly, it isn't. Draft a general policy on how you will handle this, and communicate this to all your clients. For example: "We understand you sometimes can't keep your appointments. Please let us know 24 hours in advance. If you fail to let us know twice, we will charge you our normal fee."
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