How should I respond if something a customer ordered hasn't arrived after two weeks and the customer has emailed the team expressing concern?
Md Ariful Islam
বিএসসি(সিএসই)
,
এমবিএ(মার্কেটিং)
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1 Answers
Dr. Md Rushad Rahman
এমবিবিএস(আরপিএমসি)
,
পিজিটি(মেডিসিন)
Apologize and look into the matter. Let the customer know exactly what you are doing to resolve the situation. If they are angry or want information you can't provide, ask a supervisor to intervene.
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