What do I do if I have not received my refund and can't get assistance? Do I need a TAS to get involved?

Start by using the IRS's "Where's My Refund?" tool to check the status of your refund. Enter your social security number or ITIN, your filing status, and the amount of your refund. If this doesn't help you, try calling their helpline. In some cases, your refund may be held up by a discrepancy between your reported income and the amount of money your employers reported to the IRS. The IRS may be sending you a notice about this discrepancy, which you may be able to dispute. If you still don't get help after repeatedly contacting the IRS, a TAS may be able to help you. However, your tax problem must be causing you a financial hardship, you must have already tried several times to contact the IRS without response, and you must feel like your rights are being violated. Another option is to contact your local congressperson.