Why is it so insanely hard to report packaging damage without returning or replacing the item? Amazon used to be better. The bot just gives me the runaround, no real options and no way out.

Reporting packaging damage without the need to return or replace the item can be challenging on platforms like Amazon. In the past Amazon may have provided better options for addressing this issue. Users can encounter difficulties when attempting to report packaging damage through automated systems or bots. The present experience typically involves encountering a bot that leads users in circles without providing satisfactory resolutions or viable alternatives. Unfortunately, there may be no straightforward way to resolve the problem or escape the automated loop.