How can I reply to customer complaints via email?
Md Ariful Islam
বিএসসি(সিএসই)
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এমবিএ(মার্কেটিং)
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Dr. Md Rushad Rahman
এমবিবিএস(আরপিএমসি)
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পিজিটি(মেডিসিন)
Use the same technique you would for answering complaints online. Write something along the lines of “We are sorry you had a bad experience in our dining establishment. I understand why you were frustrated. We will investigate this matter in depth to ensure it does not happen again. Thank you for bringing it to our attention.” You might then offer a free or discounted meal at your dining establishment, depending on the situation. It's good to keep a standard apology letter on hand for such situations.
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