What can I do if the customer declines the apology and instead becomes even more angry?
Md Ariful Islam
বিএসসি(সিএসই)
,
এমবিএ(মার্কেটিং)
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1 Answers
Dr. Md Rushad Rahman
এমবিবিএস(আরপিএমসি)
,
পিজিটি(মেডিসিন)
Allow the customer to vent, empathize, and then let the customer know that you are there to help resolve the issue. You want to get to a solution that will take customers seriously and reposition the product/service in a way that makes sense to them and satisfies their concerns.
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Answered