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Check if it's an automatic feeder or a bump feeder. Your old trimmer was a bump feeder, so you did the right thing when trying to feed the string, however doing this on an automatic feeder can damage your model. Read the box and instructions. If it's an automatic feed you don't need to do anything--it will adjust on its own. If you've already banged it and it doesn't work, it's possible you've damaged the feed motor.

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