Yes. Never close a case until restitution has been made. If you close the case the seller is no longer obligated to resend anything or refund you. You will also not be allowed to reopen the case either.
Apparently, they can! I have had that happen. The seller didn't get the price he/she wanted, so he/she cancels the sale and relists it. It shouldn't happen, but it does.
This can happen for multiple reasons. 1. Make sure you have internet access. 2. She may have blocked you given you had a fight. 3. Your service may be down....
Try folding and staging your clothes in unique ways. Get a little creative with the way you're presenting your clothes. Also, try taking more close-up photos of unique areas of...
They should refund the money after the item is sent back to them. it may take up to 6 days to receive the refund after they have received your package.