I followed all of the steps but when I turned the phone back on the screen did not ask for a code. It said to contact Sprint to unlock it. Why?

Md Ariful Islam

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Dr. Md Rushad Rahman

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It is likely the SIM is permanently locked. Yes, you will need to contact Sprint but if your wondering what the cause is, it's when you or your phone have entered the wrong PIN too many times. Or the SIM card you have inserted is invalid, if you used to use AT&T, you can only use GSM, Sprint is CGSM.

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