Research has shown that customers are more likely to choose a self-service channel if they have ____________.

A lower knowledge about a service
B a preference for convenience
C purchased the product before
D a high need for personal interaction

Correct Answer: a preference for convenience

Research has shown that customers are more likely to choose a self-service channel if they have a preference for convenience. Self-service allows you to provide online support to your customers without requiring any interaction with a representative from your company.
Bissoy MCQ
#Management #Marketing

Related Questions

Research has shown that younger and higher income customers are more likely to use __________ channels.
A self-service
B single site
C Personal
D Impersonal
The owner of Aarong starts to calculate the percentage of customers who purchase Tagas. if 40% of the total customers who visit the store actually purchase goods and 15% of them purchase tagas, then what percentage of Aarong's customers are Taga buyers?
A 4%
B 6%
C 8%
D 12%
The gypsys are a tribe of strange people. They do not have any fixed home but wander about from place to place and live in tents. they were originally natives of India. But as they reached England from Egypt ,the English took them from Egyptians. this is why they came to be called gypsys. they were beloved to possess strange powers. they could tell your fortune by reading the palm of your hand. it was thought they stole little children to train them in their way of life. whenever a child got lost it was thought that it has been carried away by gypsys so they were arrested and sent for trial. but this attitude towards the Gypsy has gradually changed.The gypsies are people who ---
A have a settled way of life
B came originally from Egypt to England
C are always on the move
D steal children to train them in the way of life
Pharmacists recently conducted a study with respect to the reasons their customers purchased eye drops to soothe eye dryness. Dry eyes were more frequently experienced by customers who wore contact lenses than by custorners who did not wear contact lenses. The pharmacists concluded that wearing contact lenses, by itself, can cause contact wearers to have dry eyes.
A An inherited condition can cause both weak eyesight and dry eyes
B Physical exertion causes dry eyes in many people who wear contact lenses.
C Most people who have dry eyes do not wear contact lenses.
D Most people who wear contact lenses do not have dry eyes.
The ratio of the hydraulic radius to the diameter of the channel, for maximum mean velocity of flow in a circular channel, in open channel flow is
A 0.3
B 0.9
C 0.03
D 0.66
The ratio of the depth of flow to the diameter of the channel for maximum discharge in a circular channel in open channel flow is
A 0.1
B 0.55
C 0.95
D 1.85
Rita, an accomplished pastry chef who is well known for her artistic and exquisite wedding cakes, opened a bakery one year ago and is surprised that business has been so slow. A consultant she hired to conduct market research has reported that the local population doesn't think of her shop as one they would visit on a daily basis but rather a place they'd visit if they were celebrating a special occasion. Which of the following strategies should Rita employ to increase her daily business?
A making coupons available that entitle the coupon holder to receive a 25% discount on wedding, anniversary, or birthday cakes
B exhibiting at the next Bridal Expo and having pieces of one of her wedding cakes available for tasting
C placing a series of ads in the local newspaper that advertise the wide array of breads
D moving the bakery to the other side of town
Rahim has invited his three buddies over to watch the basketball game on his wide-screen television. They are all hungry, but no one wants to leave to get food. Just as they are arguing about who should make the food run, a commercial comes on for a local pizzeria that delivers. The phone number flashes on the screen briefly and they all try to remember it. By the time Zachary grabs a pen and paper, each of them recollects a different number.i. All of the men agree that the first three numbers are 995.ii. Three of them agree that the fourth number is 9.iii. Three agree that the fifth number is 2.iv. Three agree that the sixth number is 6; three others agree that the seventh number is also 6.Which of the numbers is most likely the telephone number of the pizzeria?
A 995-9266
B 995-9336
C 995-9268
D 995-8266
A rectangular channel has cross sectional area of 50 m2 If the channel section is to be most economical, calculate the depth. Take Breadth = 10m .
A 10 m
B 5 m
C 8 m
D 12 m
"Choose the incorrect part of the sentence bellow. They are constantly worried about these as they know that unless they can perform their duties properly they have to face strong criticize."
A worried about
B know
C can
D have to

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