__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.

__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service. Correct Answer Physical evidence

Physical evidence is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
Bissoy MCQ

Related Questions

Accurate measurement of productivity in the service sector is really a complex task, For example, postal workers/often said to be more productive if more letters are delivered per postal worker, But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The doubt raised about in relation to measuring productivity in service sector is based on which of the following propositions?
During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s ___________ justice need.
In an Enterprise-class database system, business users interact directly with database applications that interact with the DBMS, which directly accesses the database data.
Which of the following reflects the sum of perceived tangible and intangible benefits and costs to a customer?
Mr. Abul Kashem has set up a pultry firm with investment of TA, 50,000. He gets an average yearly income of TA. 36,000 from the firm, If he did not set up this poultry firm, with this investment he could set up a grocery shop. From such grocery he could get an yearly income of TA. 39,000. What is the opportunity cost of the Poultry firm that Mr. Kashem is running?
All human actors who play a part in service delivery and thus influence the buyers perceptions: namely, the firms personnel, the customer and other customers in the service environment.
Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called –
Successful service companies focus their attention on both their customers and their employees. They understand ___________, which links service firm profits with employee and customer satisfaction.
In a compressor, free air delivered is the actual volume delivered at the stated pressure reduced to
What is defined as any tangible economic product that contributes directly or indirectly to the satisfaction of human want?