The first step in troubleshooting many problems is to verify which of the following?

Which of the following would be a logical first step in troubleshooting a PC?

A

Check the computer CMOS

B

Define the circumstances of the problem

C

Call the vendor

D

Define what applications are being used

E

None of the above

An important first step in troubleshooting which component in a laser printer is causing a jam is to:

A

note where in the paper path the paper stops

B

check all voltages

C

look up error codes

D

turn the printer off, then on again

E

remove the jammed paper

Which utility is useful for troubleshooting NetBIOS name resolution problems?

A

NBTSTAT

B

Netstat

C

PING

D

Hostname

E

None of the above

Sohana's mathematics test had 75 problems i.e. 10 arithmetic, 30 algebra and 35 geometry problems each carrying I mark She answered 70% of the arithmetic, 40% of the algebra and 60% of the geometry problems correctly. She did not pass the test as she got less than 60% marks. How many more questions she would have needed to answer correctly to earn a 60% passing grade?

A

5

B

10

C

15

D

20

Which would you do first when troubleshooting a faulty monitor?

A

Check its connections to the computer and power source

B

Use a meter to check the CRT and internal circuitry for continuity

C

Power down the monitor, then turn it on again to see if that corrects the problem

D

Power down the computer, then turn it on again to see if that corrects the problem

E

None of the above

Which of the following would be a good starting point for troubleshooting if your router is not translating?

A

Reboot.

B

Call Cisco.

C

Check your interfaces for the correct configuration.

D

Run the debug all command.

You are troubleshooting a connectivity problem in your corporate network and want to isolate the problem. You suspect that a router on the route to an unreachable network is at fault. What IOS user exec command should you issue?

A

Router>ping

B

Router>trace

C

Router>show ip route

D

Router>show interface

Your computer has a mirrored volume and you wish to now install the Recovery Console for future troubleshooting. How do you do this?

A

Reinstall Windows, this can only be applied during the installation

B

Break the mirror, run X:i386winnt32.exe /cmdcons Reestablish the mirror

C

Run X:i386winnt32.exe / cmdcons

D

Run the add and remove programs and add the recovery console

E

None of above

12 students working for 5 hours a day can solve a certain number of problems in 8 days. How many students are needed to solve. Five times the original number of problems, if they work at 4 hours a day for 15 days?

A

90

B

45

C

95

D

40

Andy solves problems 74 to 125 inclusive in a Math exercise . How many problems does he solved?

A

51

B

52

C

53

D

50

The first step in troubleshooting many problems is to verify which of the following?

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