Which of following is an example of internal business perspective in balanced scorecard?
A
employee turnover rates
B
operating capabilities and number of patents
C
operating income and revenue growth
D
customer satisfaction and market share
Correct Answer: operating capabilities and number of patents
Operating capabilities and number of patents is an example of internal business perspective in balanced scorecard. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes. Balanced scorecards are used to measure and provide feedback to organizations.