__________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.

A Servicespace
B Servicescape
C Serviceplace
D Servicescope

Correct Answer: Servicescape

Servicescape is the physical surroundings or the physical facility where the service is produced, delivered and consumed. Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place.
Bissoy MCQ
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Related Questions

The electricity bill of a certain establishment is partially fixed and partially varies as the number of units of electricity consumed. Wen in a certain month 540 units are sonsumed. the bill is TK 1800. In another month 620 units are consumed are the bill is Tk 2040. Inayet another month if 500 units are consumed what would be the bill (in Tk) for that month?
A 1950
B 1560
C 1840
D 1680
Accurate measurement of productivity in the service sector is really a complex task, For example, postal workers/often said to be more productive if more letters are delivered per postal worker, But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The doubt raised about in relation to measuring productivity in service sector is based on which of the following propositions?
A The quality of service is often ignored in measuring productivity
B Postal sector is perfect example of the service sector.
C An effort to measure productivity of the service workers is nothing but wastage of time.
D The delivery of letters is the primary activity of postal service
__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
A Physical evidence
B Process
C Place
D People
In a compressor, free air delivered is the actual volume delivered at the stated pressure reduced to
A N.T.P. conditions
B Intake temperature and pressure conditions
C 0°C and 1 kg/cm2
D 20°C and 1 kg/cm2
A company produces five types of shirts -- A,B,C,D and E-using cloth of three qualities -- high, medium and low , using dyes of three qualities-- high, medium and low. One shirt requires 1.5 m of cloth .The following table gives respectively : The number of shirts (of each category) produced, in thousands. The percentage distribution of cloth quality in each type of shirt, and The percentage distribution of dye quality in each type of shirt. How many meters of low-quality cloth is consumed?
A 40,00 m
B 60,000 m
C 46,500 m
D 22,500 m
A company produces five types of shirts -- A,B,C,D and E-using cloth of three qualities -- high, medium and low , using dyes of three qualities-- high, medium and low. One shirt requires 1.5 m of cloth .The following table gives respectively : The number of shirts (of each category) produced, in thousands. The percentage distribution of cloth quality in each type of shirt, and The percentage distribution of dye quality in each type of shirt. How many metres of high quality cloth is consumed by A-type shirts?
A 30,00 m
B 24,00 m
C 112,000 m
D 8,00 m
Disposals dipers while a convenience are an environmental disaster. If people would use cloth dipers instead of thosr of disposals paper, mush less paper would be produced saving millions of trees each year. Therefore people should go back to buying washing and resing cloth dipers and Earth's precious natural resources would not be consumed so rapidly. This argument depends of which of the following assumptions ?
A Closth diapers are never disposed of.
B The current trend in infant care doing things "the old -fashion way"
C The process of washing cloth diapers consumes less natural resources than that of using disposable diapers.
D Modern people like their conveniences more than anything else.
An isolated system can exchange __________ with its surroundings.
A Matter
B Energy
C Neither matter nor energy
D Both matter and energy
The __________ element represents a span of text that is isolated from its surroundings for the purposes of bidirectional text formatting
A b
B bdi
C bdo
D base
Applicability of Bernoulli's equation is limited to a/an __________ fluid, that does not exchange shaft work with the surroundings.
A Incompressible
B Non-viscous
C Both A and B
D Neither A nor B

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