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Which tool is used to break down the complex customer needs into key customer needs in QFD approach?

Which tool is used to break down the complex customer needs into key customer needs in QFD approach? Correct Answer Affinity diagram

Affinity diagram is used quite often to break down the complex customer needs into key customer needs in the QFD approach. Both ‘spoken’ customer needs and ‘unspoken’ customer needs are then planned into action by the planning team.

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