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Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted?

Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted? Correct Answer Accessibility and Convenience

With reference to the timings, Accessibility and Convenience are strongly promoted. Raju can choose to go to the gym either before his time at the office or after his office hours are over. This flexibility in timings ensures customer satisfaction not just for Raju but also for all the office going people registered at the gym center.

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