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Manish had purchased a ticket from a famous airline for his upcoming business meeting in London. He had injured his left leg a couple of days back and needed wheelchair assistance. He called the airline customer service and asked for wheelchair assistance. He was not only promised wheelchair assistance but also pick-up and drop facility. Which dimension of ‘service quality’ was strongly promoted here?

Manish had purchased a ticket from a famous airline for his upcoming business meeting in London. He had injured his left leg a couple of days back and needed wheelchair assistance. He called the airline customer service and asked for wheelchair assistance. He was not only promised wheelchair assistance but also pick-up and drop facility. Which dimension of ‘service quality’ was strongly promoted here? Correct Answer Assurance

Assurance refers to the knowledge and courtesy of the staff who provide customer service and their ability to convey trust and confidence. By assuring Manish of wheelchair assistance, a sense of confidence was promoted. In addition to this, pick-up and drop facility was also provided which augmented customer satisfaction.

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A passage is given with 5 questions following it. Read the passage carefully and choose the best answer to each question out of the four alternatives.
I had seen this road many years ago when my parents moved to Mundakotukurussi, our ancestral village. However, in those early years, I hadn't begun exploring the countryside. I stored the unknown road in my head under 'One Day I Will'. Ten years ago, when I recovered from a herniated disc, it was to discover that I had a useless left leg. Though I managed to lose the limp, I hated not being able to stride around as I used to. I needed a challenge to tell myself that I wasn't going to buckle to a creature called sciatica. Thus the 'One Day I Will' arrived. "Where does the road by the medical shop lead to?" I asked my parents while visiting them next. "Chalavara," they said. "It's not an easy road to walk on," my father added. "There are too many ups and downs." Chalavara was a superior grade of a village as compared to Mundakotukurussi, with a high school, a fine library, ATMs and several shops. But it also has two approach roads. The one I had chosen was a narrow back road used by the locals and that settled it for me. I needed to know for myself I could walk a road that wasn't going to be easy. And the next day, I would get up and walk that road again.
What is 'sciatica'?
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I had seen this road many years ago when my parents moved to Mundakotukurussi, our ancestral village. However, in those early years, I hadn't begun exploring the countryside. I stored the unknown road in my head under 'One Day I Will'. Ten years ago, when I recovered from a herniated disc, it was to discover that I had a useless left leg. Though I managed to lose the limp, I hated not being able to stride around as I used to. I needed a challenge to tell myself that I wasn't going to buckle to a creature called sciatica. Thus the 'One Day I Will' arrived. "Where does the road by the medical shop lead to?" I asked my parents while visiting them next. "Chalavara," they said. "It's not an easy road to walk on," my father added. "There are too many ups and downs." Chalavara was a superior grade of a village as compared to Mundakotukurussi, with a high school, a fine library, ATMs and several shops. But it also has two approach roads. The one I had chosen was a narrow back road used by the locals and that settled it for me. I needed to know for myself I could walk a road that wasn't going to be easy. And the next day, I would get up and walk that road again.
Where did the forefathers of the writer live?
A passage is given with 5 questions following it. Read the passage carefully and choose the best answer to each question out of the four alternatives.
I had seen this road many years ago when my parents moved to Mundakotukurussi, our ancestral village. However, in those early years, I hadn't begun exploring the countryside. I stored the unknown road in my head under 'One Day I Will'. Ten years ago, when I recovered from a herniated disc, it was to discover that I had a useless left leg. Though I managed to lose the limp, I hated not being able to stride around as I used to. I needed a challenge to tell myself that I wasn't going to buckle to a creature called sciatica. Thus the 'One Day I Will' arrived. "Where does the road by the medical shop lead to?" I asked my parents while visiting them next. "Chalavara," they said. "It's not an easy road to walk on," my father added. "There are too many ups and downs." Chalavara was a superior grade of a village as compared to Mundakotukurussi, with a high school, a fine library, ATMs and several shops. But it also has two approach roads. The one I had chosen was a narrow back road used by the locals and that settled it for me. I needed to know for myself I could walk a road that wasn't going to be easy. And the next day, I would get up and walk that road again. What disability did the writer suffer due to the herniated disc?