Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here? Correct Answer Serviceability
The service of the product must have been easier. The service of the television set is not only slow but it is also very difficult for the customer as he has to first write an application for his problem and then send it to the retailer. He has to also then wait for the retailer who will carry forward his problem to the service center.
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Feb 20, 2025