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Which one of the following tools can appropriately assess the degree of performance of respondents?

Which one of the following tools can appropriately assess the degree of performance of respondents? Correct Answer Rating scale

The rating scale assesses the degree of performance of respondents.

Key Points

  • The rating scale is defined as a closed-ended survey question used to represent respondent feedback in a comparative form for specific particular features/products/services.
  • It is one of the most established question types for online and offline surveys where survey respondents are expected to rate an attribute or feature.
  • This scale is used to evaluate the performance of a product or service, employee skills, customer service performances, processes followed for a particular goal, etc.
  • Rating scale survey question can be compared to a checkbox question but rating scale provides more information than merely Yes/No.
  • When conducting a survey, there are four types of rating scales that can be used effectively:
    • Graphic rating scale.
    • Numerical rating scale.
    • Descriptive rating scale.
    • Comparative rating scale.

Additional Information

  • A checklist is a list of items required, things to be done, or points to be considered, used as a reminder.
  • An interview is a structured conversation where one participant asks questions, and the other provides answers.
  • Observation is the active acquisition of information from a primary source. 

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