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Doctors Medicines MCQs Q&A

  1. employee turnover rates
  2. operating capabilities and number of patents
  3. operating income and revenue growth
  4. customer satisfaction and market share
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Answer: Option 2

Operating capabilities and number of patents is an example of internal business perspective in balanced scorecard. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes. Balanced scorecards are used to measure and provide feedback to organizations.

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