Successful service companies focus their attention on both their customers and their employees. They understand ___________, which links service firm profits with employee and customer satisfaction.?

Internal marketing
Service-profit chains
Interactive marketing
Service differentiation

LohaHridoy

5 views

2025-01-04 04:42

1 Answers

AhmedNazir

Answer: Option 2

Successful service companies focus their attention on both their customers and their employees. They understand service-profit chains, which links service firm profits with employee and customer satisfaction. The service profit chain dissects the levers that translate good service into profitability.

5 views Answered 2022-09-01 13:21

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