1. Reliability, responsiveness, assurance, empathy, tangibles
  2. Reliability, response, assurance, empathy, tangibles
  3. Reliability, responsiveness, assurance, empathy, targets
  4. Reliability, responsiveness aspects, empathy, tangibles
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Answer: Option 1

Reliability, responsiveness, assurance, empathy and tangibles are the five principle dimensions to judge service quality.

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