What is the sequence of steps for the service recovery process?

Question

What is the sequence of steps for the service recovery process?

Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends
Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives
Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs

LohaHridoy

4 views

2025-01-04 04:42

1 Answers

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AhmedNazir · Accepted Answer · 2022-09-01T13:21:41+06:00

AhmedNazir

Answer: Option 3

Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs is the sequence of steps for the service recovery process.

4 views Answered 2022-09-01 13:21