- social
- procedural
- interactional
- distributive
Answer: Option 2
During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s procedural justice need.
Answer: Option 2 Theory of replacement is concerned with the prediction of replacement costs and determination of the most economic replacement policy. The Replacement Theory in Operations Research is used...
1 Answers 5 viewsAnswer: Option 3 Here we have to verify the given two conditions for the given options. Condition :1 As given, after finished his purchase he had the rupees as much as the...
1 Answers 1 viewsAnswer: Option 3 Let X be the rupees he initially had. He gave for the cancer fund one rupee more than half of what he had. i.e.,[1 +(X/2)]. Remaining money = X-(1+X/2) =...
1 Answers 1 viewsAnswer: Option 2 The best way to go through the options Let there are initially 3 boxes then, 1st customer gets = $$\frac{3}{2}$$ + $$\frac{1}{2}$$ = 2 Remaining boxes = 3 - 2...
1 Answers 1 viewsAnswer: Option 1 Difference in times required by the first man (A) and second man (B) = 3 hours. Also, if ta and tb are the respective times, then tb -...
1 Answers 6 viewsAnswer: Option 1 Physical evidence is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication...
1 Answers 1 viewsAnswer: Option 5 The customer's eagerness to get the bills makes I implicit. Besides, the customer has written to the editor to bring the malfunctioning of the department to public...
1 Answers 1 viewsAnswer: Option 5 Clearly, it is the advertisement which makes the customer aware of the qualities of the product and leads him to buy it. So, argument I is valid....
1 Answers 1 viewsAnswer: Option 3 Clearly, if the income of farmers is not adequate, they cannot be brought under the net of taxation as per rules governing the Income Tax Act. So,...
1 Answers 1 viewsAnswer: Option 1 Courts are meant to judge impartially. So, argument III is vague. The system of local courts shall speed up justice by providing easy approach and simplified procedures,...
1 Answers 1 views