If an organization is to survive, which of the following is most essential?

A Strong financial performance
B Committed employees
C High level of service
D Customer retention

Correct Answer: High level of service

If an organization is to survive, High level of service is most essential. At the highest level, the minimum attributes that the customer/stakeholder expects in the service include: High quality, Customer friendly, Environmentally responsible, etc.
Bissoy MCQ
#Management #Strategic Management

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