A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act? Correct Answer The company will start to fail in satisfying customer needs and hence customer satisfaction

TQM by its definition involves achieving the degree of excellence by delivering quality goods or services. All this is done to attain customer satisfaction. If the company discovered the solution to the defect it should implement it without further ado.
Bissoy MCQ

Related Questions

Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving 80% and 85% of the problems reported by their customers respectively. Which company will have the highest reputation?
Statement : The Company X has rejected first lot of values supplied by Company A and has cancelled its entire huge order quoting use of inferior quality material and poor craftsmanship.

Courses of Action :
I. The Company A needs to investigate functioning of its purchase, production and quality control departments.
II. The Company A should inspect all the valves rejected by Company X.
III. The Company A should inform Company X that steps have been taken for improvement and renegotiate schedule of supply.
The General Manager is entitled to a comission of 10% on net profit after charging the commission of Works Manager. The Works Manager is entitled to a commission of 5% on the net profits after charging the commission of General Manager. The profit before charging any commission is Rs. 7,500. The commission of the Works manager, to the nearest rupee, will be:
The general manager is entitled to a commission of 10% on net profit after charging the commission of works manager. The works manager is entitled to a commission of 5% on the net profit after charging the commission of general manager. The profit before charging any commission is Rs. 7,000. The commission of the works manager, to the nearest rupee, will be
A Product is supported each week by the same three Product supporters. Last month the first supporter took 440 calls, the second took 360 calls, and the third took 300 calls. This month the job will consists of 1500 calls. If the three supporters each increase their work proportionately, how many more calls will the second supporter take this month than last month ?
Read the following passage carefully and choose the most appropriate answer to the question out of the four alternatives.
Most economists in the United States seem captivated by the spell of the free market. Consequently, nothing seems good or normal that does notaccord with the requirements of the free market. A price that is determined by the seller or, for that matter (for that matter: so far as that isconcerned), established by anyone other than the aggregate of consumers seems pernicious. Accordingly, it requires a major act of will to thinkof price-fixing (the determination of prices by the seller) as both "normal" and having a valuable economic function. In fact, price-fixing is normalin all industrialized societies because the industrial system itself provides, as an effortless consequence of its own development, the price-fixingthat it requires. Modern industrial planning requires and rewards great size. Hence, a comparatively small number of large firms will be competingfor the same group of consumers. That each large firm will act with consideration of its own needs and thus avoid selling its products for morethan its competitors charge is commonly recognized by advocates of free-market economic theories. But each large firm will also act with fullconsideration of the needs that it has in common with the other large firms competing for the same customers. Selling a commodity at a price that is not more than that charged by competitors is -
A space research company wants to sell its two products A and B. If the product A is sold at 20% loss and the product B at 30% gain, the company will not lose anything. If the product A is sold at 15% loss and the product B at 15% gain, the company will lose Rs. 6 million in the deal. What is the cost of product B ?
A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?
Read the following passage carefully and choose the most appropriate answer to the question out of the four alternatives.
Most economists in the United States seem captivated by the spell of the free market. Consequently, nothing seems good or normal that does notaccord with the requirements of the free market. A price that is determined by the seller or, for that matter (for that matter: so far as that isconcerned), established by anyone other than the aggregate of consumers seems pernicious. Accordingly, it requires a major act of will to thinkof price-fixing (the determination of prices by the seller) as both "normal" and having a valuable economic function. In fact, price-fixing is normalin all industrialized societies because the industrial system itself provides, as an effortless consequence of its own development, the price-fixingthat it requires. Modern industrial planning requires and rewards great size. Hence, a comparatively small number of large firms will be competingfor the same group of consumers. That each large firm will act with consideration of its own needs and thus avoid selling its products for morethan its competitors charge is commonly recognized by advocates of free-market economic theories. But each large firm will also act with fullconsideration of the needs that it has in common with the other large firms competing for the same customers. A major act of will will bring about price-fixing that will be seen as -
In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?