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A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act? Correct Answer The company will start to fail in satisfying customer needs and hence customer satisfaction

TQM by its definition involves achieving the degree of excellence by delivering quality goods or services. All this is done to attain customer satisfaction. If the company discovered the solution to the defect it should implement it without further ado.

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