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A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM? Correct Answer No, TQM implementation requires the participation of all members of the company

The highest priority of TQM is customer satisfaction. The main focus of the company is to collectively put in efforts to develop quality goods or services and attain customer satisfaction. So, all 50 members must participate in TQM implementation.

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