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Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here?

Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here? Correct Answer Aesthetics

The presence of scratches will affect Nancy’s choice of purchasing the refrigerator. The shopkeeper should ensure that all the products are ‘scratch-free’.

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