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A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect? Correct Answer The customer forced them to rectify the defect

Quality is basically customer satisfaction. The training will help in correcting and preventing the defect to not reach further to the customers. The loss involved in passing a defective product is also scraped off. We cannot definitely conclude that the customer has forced them to rectify the defect as nothing is mentioned about the same.

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