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In 2017, which bank had launched Voice Biometrics Authentication for Phone Banking customers that would allow clients to use their voiceprints for authentication?

In 2017, which bank had launched Voice Biometrics Authentication for Phone Banking customers that would allow clients to use their voiceprints for authentication? Correct Answer Citibank

The correct answer is Citibank.

Key Points

  • Citibank launched Voice Biometrics Authentication for Phone Banking customers that would allow clients to use their voiceprints for authentication.
  • The new technology allows clients to use their voiceprints for authentication rather than having to remember multiple PINs or respond to questions used for verifying their identities.
  • The voice biometrics authentication capability uses a voiceprint, similar to a fingerprint, which is unique for each person.
  • The new authentication solution is fast, secure, and convenient as verification is completed automatically within 15 seconds while clients speak to the (bank) official when they call CitiPhone Banking, the 24-hour hotline service.
  • Earlier, on average, it took 45 seconds for a customer to verify his/her details.
  • When clients call CitiPhone Banking, they can choose to enroll in this service by having their voice recorded to generate their unique voiceprint.
  • Each voiceprint will be uniquely tagged and cannot be emulated or reused once stored. 

Additional Information

  • Citibank:
    • Founded: 16 June 1812, New York, United States
    • Founder: Samuel Osgood
    • It started its operation in India in 1902.

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