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Which of the following are identified as verbal communication skills? A. Use of aggressive language B. Assertiveness C. Opening feedback channels D. Taking credit for oneself E. Use of affirmative words Choose the correct answer from the options given below:

Which of the following are identified as verbal communication skills? A. Use of aggressive language B. Assertiveness C. Opening feedback channels D. Taking credit for oneself E. Use of affirmative words Choose the correct answer from the options given below: Correct Answer B, C and E only

Verbal Communication or Oral communication is the most used form of communication done with words.

Key Points

  • The various modes of verbal communication are face-to-face discussions, presentations, intercom, telephonic conversations, radio, transistor, skyping or video chatting, speeches, interviews, etc
  • Verbal communication skills represent more than speaking abilities.
  • They demonstrate how you deliver and receive messages in both speaking and written interactions. These skills focus on how you communicate rather than what you say.
  • Verbal communication skills matter because they enable you to build rapport with other people, which creates more positive interactions and stronger work relationships.
  • Examples of effective verbal communication skills include:
    • Active listening
    • Assertiveness
    • Feedback
    • Asking open-ended questions to gain insights
    • Recognizing and responding to non-verbal cues
    • Speaking clearly and concisely
    • Use of affirmative words
    • Using humor to engage audiences
  • Assertiveness is a healthy way of communicating. It's the ability to speak up for ourselves in a way that is honest and respectful.
  • Without feedback, communication is nothing more than information. This makes feedback the primary component in the communication process because it gives the sender the opportunity to analyze the effect of the message. 
  • Affirmative or Positive words, whether spoken or written, are the glue that holds relationships together. Most conversations, letters, and emails are overwhelmingly positive. 

So, the correct option is option 4 (B, C, and E only)

Additional Information

  • Aggressive communication is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive.
  • Always taking credit for oneself and not appreciating others' efforts is not a good communication skill.

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