Explain any four essentials of effective communication.

• Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
• Effective communication is when a message is conveyed by the sender and received by the receiver exactly the same it was intended.
• Being able to communicate effectively is an essential skill.

The following are the essentials skills for effective communication:

(a) Listening:

• One of the most important aspects of business communication is being a good listener.
• Effective communication requires active listening.
• Active listening involves hearing and understanding a person.

(b) Body language:

• Body language is an important communication tool.
• Body language should convey words.
• Tone, hand gestures, and ensuring eye contact are involved in body language.

(c) Clear and concise:

• The message should be conveyed by using as few words as possible, whether in person or through telephone, or e-mail.
• The message should be clear concise and direct.
• Excessive words should be avoided.
• Thought should be given to the message before being conveyed in order to avoid confusion.

(d) Confident:

• For effective communication, confidence is needed.
• Making eye contact but having a friendly tone always shows confidence.