'Grahak Shakti', an N.C.O. organized a workshop to discuss various" issues relating to consumers.
'Grahak Shakti', an N.C.O. organized a workshop to discuss various" issues relating to consumers. During the discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organization was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organizations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well taken care of.
(a) State three points that highlight the need for consumer.
1 Answers
(i) Widespread exploitation of consumers.
(ii) Unorganized consumers.
(iii) Social responsibility.
Detailed Answer:
The importance of consumer protection from consumer's point of view can be understood from the following points:
(a) Consumer's Ignorance: In the right of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.
(b) Unorganised Consumers: In India, consumers are not organised. Though we do have consumer organisation working in this direction, adequate consumer protection is required to provide power and rights to these organisations to protect and promote the interests of consumers.
(c) Widespread Exploitation of the Consumers: Unaware, ignorant consumers might be exploited by unscrupulous, exploitative and unfair trade practices like defective goods, adulteration, false and misleading advertising etc. Consumer protection provides safeguard to the consumers from such exploitation.