How should the telephone conversation be conducted?

If you are making a call over the telephone you have to ensure the following:
Before the call you have to:

• Choose the right time to call both for you and the recipient of information, especially if it is an overseas call.
• Make sure you dial correctly.
• Plan your call and make sure you list the important points to be told.
• Be prepared with information that may be required during the call.

During the call you have to:

• Be courteous and establish rapport.
• Talk in a voice that sounds confident, decisive, helpful and interested.
• Check your notes to see all the points that should have been said are addressed.
• Obtain feedback from recipient.
• End the conversation with a friendly note.

After the call you have to:

• Make notes of anything that is important and would be required in future.
• Take action if you are required to do so according to the telephone conversation.