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A service delivery framework is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's capabilities are arranged into services.
The term service delivery framework has been used interchangeably with the term service delivery platform , which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities.
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