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A hand pay is a condition where a slot machine cannot pay the patron in the typical manner, requiring the casino staff to pay the customer out manually.
In casinos which use coin in, coin out systems, a hand pay may be caused by a coin jam, inadequate supply of coins in the machine's hopper to pay the requested amount, or another problem with the coin out mechanism. A hand pay can also be triggered when the win is large enough that the number of coins required to pay out the win would be excessive.
In casinos that use ticket in, ticket out systems, a hand pay can be caused by communication or other issues with the ticket printer. More frequently, it is caused by communication problems with the server which tracks and assigns ticket serial numbers.
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