What is Emergency medical dispatcher?

An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services , and the dispatching and support of EMS resources responding to an emergency call. The term "emergency medical dispatcher" is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International and the International Academies of Emergency Dispatch. Many dispatchers, whether certified or not, will dispatch using a standard emergency medical dispatch protocol.