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The Friends and Family Test was introduced into the English NHS in 2013. It is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.
The friends and family question: “We would like you to think about your experience in the ward where you spent the most time during this stay. How likely are you to recommend our ward to friends and family if they needed similar care or treatment?
Patients can answer as “extremely likely”; “likely”; “neither likely nor unlikely”; “unlikely”; “extremely unlikely”; or “don’t know”.
The Prime Minister announced on 25 May 2012 that the Friends and Family Test would be introduced across the NHS from April 2013. In October 2013 Francis Maude announced the Test would be extended across the NHS and other public services, including further education, Jobcentre Plus and the National Citizen Service.